Note: As Bheem Platform provides digital software services and solutions, this shipping policy applies to physical merchandise, documentation, hardware components, and any tangible products that may be shipped to customers.
1. Digital Product Delivery
Most of our products and services are delivered digitally:
- Software licenses are delivered via email immediately after payment confirmation
- Access credentials are provided within 1-2 business hours
- Digital downloads are available instantly through your account dashboard
- Cloud services are activated within 24 hours of subscription
2. Physical Product Shipping
For physical products (hardware, printed materials, branded merchandise):
2.1 Processing Time
- Orders are processed within 2-3 business days
- Custom or personalized items may require 5-7 business days
- You will receive a confirmation email once your order is processed
2.2 Shipping Methods & Timeframes
| Shipping Method |
UK Delivery |
Europe |
International |
| Standard Shipping |
3-5 business days |
5-10 business days |
10-20 business days |
| Express Shipping |
1-2 business days |
3-5 business days |
5-10 business days |
| Priority Shipping |
Next business day |
2-3 business days |
3-7 business days |
3. Shipping Costs
| Destination |
Standard |
Express |
Priority |
| United Kingdom |
£5.99 |
£12.99 |
£19.99 |
| Europe |
£15.99 |
£25.99 |
£39.99 |
| USA & Canada |
£19.99 |
£35.99 |
£49.99 |
| Rest of World |
£24.99 |
£45.99 |
£59.99 |
Free Shipping: Orders over £100 qualify for free standard shipping within the UK.
4. Order Tracking
- Tracking information is sent via email once your order ships
- You can track your order status in your account dashboard
- For express and priority shipping, real-time tracking is available
- Contact support if you haven't received tracking info within 48 hours of shipping
5. Shipping Restrictions
We currently ship to most countries worldwide. However, certain restrictions apply:
- Some products may have geographic restrictions due to licensing agreements
- Hardware components may be subject to export controls
- We cannot ship to P.O. boxes for express or priority deliveries
- Additional customs fees may apply for international orders
6. Customs and Import Duties
For international orders:
- Customers are responsible for all customs and import duties
- These charges are not included in our shipping costs
- Customs policies vary by country - please check with your local customs office
- Refusal of packages due to customs fees will not result in a refund of shipping costs
7. Damaged or Lost Shipments
- Inspect packages upon delivery and report damage immediately
- Contact us within 48 hours of delivery for damaged items
- Lost shipments are investigated with the carrier
- Replacement or refund provided once investigation is complete
- Photos of damaged items may be required for claims
8. Address Changes
- Address changes must be made within 24 hours of order placement
- Once shipped, address changes may incur additional fees
- We are not responsible for orders shipped to incorrect addresses provided by customers
9. Holiday Shipping
During peak seasons and holidays:
- Processing times may be extended by 1-2 business days
- Shipping carriers may experience delays
- We recommend ordering early during holiday periods
- Express and priority shipping recommended for time-sensitive orders
10. Contact Information
For shipping inquiries:
- Email: shipping@bheem.co.uk
- Phone: +44 20 7123 4567
- Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT