GDPR Compliant: Bheem Platform is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information.
1. Introduction
Bheem Platform Ltd. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
1.1 Data Controller
Bheem Platform Ltd. is the data controller and responsible for your personal data. Our contact details are:
- Company: Bheem Platform Ltd.
- Address: 123 Tech Street, London, EC2A 4BX, United Kingdom
- Email: privacy@bheem.co.uk
- Phone: +44 20 7123 4567
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number
- Profile Information: Company name, job title, profile picture
- Payment Information: Credit card details, billing address, VAT number
- Communication: Messages, support tickets, feedback
- Business Information: Company size, industry, use case
2.2 Information We Collect Automatically
- Usage Data: Features used, actions taken, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies, preference cookies, analytics cookies
- Log Data: Access times, pages viewed, errors encountered
- Location Data: Country and city based on IP address
2.3 Information from Third Parties
- Social Media: When you sign up using social media accounts
- Partners: Information from integration partners
- Public Sources: Company information from public databases
3. Legal Basis for Processing
We process your personal data under the following legal bases:
| Purpose |
Legal Basis |
| Providing services |
Performance of contract |
| Account management |
Performance of contract |
| Payment processing |
Performance of contract |
| Marketing communications |
Consent or legitimate interests |
| Service improvements |
Legitimate interests |
| Legal compliance |
Legal obligation |
| Security and fraud prevention |
Legitimate interests |
4. How We Use Your Information
4.1 Service Delivery
- Create and manage your account
- Provide access to platform features
- Process transactions and payments
- Send service-related communications
- Provide customer support
4.2 Service Improvement
- Analyze usage patterns and trends
- Develop new features and services
- Personalize your experience
- Conduct research and analytics
4.3 Marketing and Communication
- Send promotional emails (with consent)
- Inform about new features and updates
- Share relevant content and resources
- Conduct surveys and gather feedback
4.4 Legal and Security
- Comply with legal obligations
- Enforce our terms and policies
- Prevent fraud and abuse
- Protect rights and safety
5. Data Sharing and Disclosure
5.1 We Share Data With:
- Service Providers: Cloud hosting, payment processors, email services
- Business Partners: Integration partners, resellers (with consent)
- Professional Advisors: Lawyers, accountants, auditors
- Law Enforcement: When required by law or court order
5.2 We DO NOT:
- Sell your personal data to third parties
- Share data for third-party marketing without consent
- Transfer data outside legal requirements
6. Your Data Rights
✓ Right to Access
Request a copy of your personal data
✓ Right to Rectification
Correct inaccurate or incomplete data
✓ Right to Erasure
Request deletion of your data
✓ Right to Restrict
Limit how we process your data
✓ Right to Portability
Receive data in machine-readable format
✓ Right to Object
Object to certain processing activities
✓ Right to Withdraw Consent
Withdraw consent at any time
✓ Right to Complain
Lodge complaint with supervisory authority
To exercise any of these rights, contact us at privacy@bheem.co.uk
7. Data Security
We implement appropriate technical and organizational measures to protect your data:
7.1 Technical Measures
- 256-bit SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication available
- Regular security audits and penetration testing
- Firewalls and intrusion detection systems
7.2 Organizational Measures
- Limited access on need-to-know basis
- Employee training on data protection
- Confidentiality agreements with staff
- Regular security reviews and updates
- Incident response procedures
8. Data Retention
| Data Category |
Retention Period |
| Account Information |
Duration of account + 30 days |
| Payment Records |
7 years (legal requirement) |
| Usage Data |
2 years |
| Marketing Preferences |
Until withdrawn |
| Support Tickets |
3 years |
| Legal Documents |
As required by law |
9. International Data Transfers
Your data may be transferred outside the UK/EEA. We ensure protection through:
- EU-approved Standard Contractual Clauses
- Adequacy decisions by the EU Commission
- Your explicit consent where required
- Appropriate safeguards as required by law
10. Cookies Policy
10.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential |
Required for platform functionality |
Session |
| Functional |
Remember preferences and settings |
1 year |
| Analytics |
Understand usage patterns |
2 years |
| Marketing |
Deliver relevant advertisements |
90 days |
10.2 Managing Cookies
You can control cookies through:
- Browser settings - block or delete cookies
- Cookie preference center on our website
- Opt-out links in cookie banner
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
13. Changes to Privacy Policy
- We may update this policy periodically
- Material changes will be notified via email or platform notification
- Continued use after changes constitutes acceptance
- Previous versions available upon request
14. Contact Information
14.1 Data Protection Officer
- Email: dpo@bheem.co.uk
- Phone: +44 20 7123 4569
- Address: Data Protection Officer, Bheem Platform Ltd., 123 Tech Street, London, EC2A 4BX
14.2 Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Your Privacy Matters: If you have any questions or concerns about this privacy policy or our data practices, please don't hesitate to contact us at privacy@bheem.co.uk