30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on most of our products and services. If you're not satisfied within 30 days of purchase, you can request a full refund.
1. Cancellation Policy
1.1 Subscription Services
- You can cancel your subscription at any time through your account dashboard
- Cancellation takes effect at the end of your current billing period
- You will continue to have access until the end of the paid period
- No partial refunds for unused time in the current billing period
1.2 One-Time Purchases
- Digital products can be cancelled within 30 days of purchase
- Physical products can be cancelled before shipping
- Custom or personalized items cannot be cancelled once production begins
1.3 Project-Based Services
- Cancellation allowed within 48 hours of contract signing
- After 48 hours, cancellation fees may apply based on work completed
- Milestone-based projects can be cancelled after any completed milestone
2. Refund Eligibility
| Product/Service Type |
Refund Period |
Refund Amount |
Conditions |
| Monthly Subscriptions |
Within 30 days of first payment |
100% |
First-time subscribers only |
| Annual Subscriptions |
Within 30 days |
100% |
Minus any usage-based fees |
| Annual Subscriptions |
After 30 days |
Pro-rated |
Based on unused months |
| Software Licenses |
Within 30 days |
100% |
License must be deactivated |
| Training/Courses |
Before start date |
100% minus £25 admin fee |
7 days notice required |
| Physical Products |
Within 30 days of delivery |
100% minus shipping |
Product must be returned unused |
| Custom Development |
Varies |
Based on milestones |
As per contract terms |
3. How to Request a Cancellation or Refund
Log into Your Account
Access your Bheem Platform dashboard using your credentials
Navigate to Billing Section
Go to Account Settings > Billing > Manage Subscriptions
Select Service to Cancel
Choose the subscription or service you wish to cancel
Submit Cancellation Request
Click "Cancel" and provide reason for cancellation (optional)
Receive Confirmation
You'll receive an email confirmation within 24 hours
Alternative Methods:
- Email: Send request to refunds@bheem.co.uk
- Phone: Call +44 20 7123 4567 during business hours
- Support Ticket: Submit through your dashboard
4. Processing Time
- Cancellation requests: Processed within 24 hours
- Refund requests: Reviewed within 2-3 business days
- Refund processing: 5-10 business days after approval
- Bank processing: Additional 3-5 days depending on your bank
5. Non-Refundable Items
The following are not eligible for refunds:
- Services already rendered or consumed
- Downloadable software products after download
- Gift cards and promotional credits
- Domain names and SSL certificates
- Third-party marketplace purchases
- Services violating our Terms of Service
- Accounts terminated for violation of policies
6. Partial Refunds
Partial refunds may be issued in the following circumstances:
- Service disruptions exceeding our SLA guarantees
- Billing errors or overcharges
- Partially delivered services
- Pro-rated refunds for annual plans
7. Dispute Resolution
7.1 Internal Review
If your refund request is denied, you can request a review by:
- Providing additional information supporting your claim
- Requesting escalation to a senior manager
- Submitting evidence of service issues
7.2 Chargeback Policy
Important: Filing a chargeback instead of requesting a refund may result in:
- Immediate account suspension
- Loss of access to all services
- Inability to make future purchases
- Collection proceedings for disputed amounts
8. Special Circumstances
8.1 Free Trials
- Free trials convert to paid subscriptions automatically
- Cancel before trial ends to avoid charges
- No refund needed for free trial periods
8.2 Promotional Offers
- Discounted services may have different refund terms
- Bundle packages are refunded as a whole
- Promotional credits are non-refundable
8.3 Enterprise Contracts
- Subject to individually negotiated terms
- May require written notice period
- Penalties may apply for early termination
9. Data Retention After Cancellation
- Account data retained for 30 days after cancellation
- You can request immediate deletion
- Some data retained for legal compliance
- Backups may persist for up to 90 days
10. Re-activation
After cancellation:
- Accounts can be reactivated within 30 days
- Previous settings and data may be restored
- New pricing may apply
- Promotional offers may not be available
11. Payment Method Refunds
| Payment Method |
Refund Method |
Processing Time |
| Credit/Debit Card |
Same card used for purchase |
5-10 business days |
| PayPal |
PayPal account |
3-5 business days |
| Bank Transfer |
Original bank account |
7-14 business days |
| Cryptocurrency |
Store credit only |
Immediate |
12. Contact Information
For cancellation and refund inquiries:
- Email: refunds@bheem.co.uk
- Phone: +44 20 7123 4567
- Support Portal: support.bheem.co.uk
- Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
- Response Time: Within 24 business hours
Note: This policy is subject to change. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.